Frequently Asked Questions
Is your web site my only way to place an order?
No. Our secure website is designed for those customers who prefer to make their purchase on-line. Telephone orders are always welcome. Our customer support team is ready to assist you in any way possible and can be reached Toll Free at: 1-800-486-9711. M-F 8am-5pm
How long will it take to receive my purchase?
Most orders placed before 12:00 Noon Eastern Time will ship the same day. Depending on your location your order should be delivered in 1-3 business days.
Where will my order ship from?
To assist in expediting your order we utilize 12 shipping locations throughout the U.S. Depending on the item you order and ship-to address, our zip code logistics will route your order to the warehouse nearest you.
Do you ship internationally?
No. We currently service the continental U.S. only.
Suppose I am not satisfied with my purchase?
Our primary goal is to always have a satisfied customer. Your pleasure with our company is the only way that we will be able to develop a long lasting relationship with you. To that end, all of our products come with a 100% Satisfaction Guarantee. Please refer to our refund/return policy.
What payment methods do you accept?
To assist in expediting all orders we currently accept: Visa, MasterCard, Discover and American Express. Our corporate customers may obtain credit terms upon completion of our credit application and credit approval.
What does it mean: Item requires a prescription, please contact us?
Medical supplies are regulated by various government agencies. To best protect our customers we follow the safety protocol procedures established to insure proper patient care. Please be assured that our team will assist in every way possible to expedite your order.
Do you ship Overnight or Saturday Delivery?
Yes! However additional shipping charges may apply. Depending on an item's weight and product availability some items may not be available for overnight shipping. Please contact us for additional information.
What are your hours of operation?
Our online store is always open. Feel free to shop at any hour of any day including holidays. Our customer support team is available 8:00 AM to 5:00 PM Eastern Time, Monday thru Friday
Is your site secure?
YES! We have obtained a SSL Certificate to protect our customers. When shopping at our store your browser will examined the signed certificate received from our Web site, determined it to be authentic and secret keys have been computed at both ends of the connection. All the information you enter online is encrypted before being sent to our server.
Why are your prices so low? Are the products refurbished?
We DO NOT sell refurbished or remanufactured products. Because of our volume purchases and manufacturer relationships we are able to purchase many items at a discounted rate. When doing so we pass the savings along to the most important person of all, YOU our customer.
How do we place an order by purchase order?
Once you have opened an online account, before completion of your purchase you will be given the option of attaching a purchase order number to your purchase. For your convenience, all shipping and billing documents will contain your purchase order number.
Is it faster to order over the phone?
No. All online orders are routed directly to our order processing department for immediate shipping. However, our customer support team is available to assist you in any way possible from 8:00 AM to 5:00 PM Eastern time.
Do you sell your customer's e-mail addresses?
NO! We respect your right to privacy. Your personal information will remain personal.
Is my order subject to state sales tax?
In most cases NO. However, The State of New Jersey requires that we collect the state sales tax of 7% on taxable goods sold to a New Jersey address. New Jersey re-sellers or tax exempt organizations will not be taxed provided they submit their tax exempt documents to us prior to their purchase. Tax exempt documents may be faxed to: 1-201-505-0242
Do you send out samples?
Our customer care representatives are always investigating new products that may enhance the life of our customers. Whenever possible we will provide product samples for your evaluation. Please contact our customer support team for more information.
Do you accept Insurance or Medicare?
We will send via U.S. mail a paid receipt of your purchase that you may submit to your insurance company or Medicare. Our customer support team will assist you with the appropriate HCPCS codes, (Insurance codes) to expedite your claim. However, by offering our customers everyday low prices we are unable to file insurance claims on your behalf.